Shipping & Returns

SHIPPING COSTS

UK Orders up to £100 = £3.50

UK Orders £100 and over = UK Standard FREE SHIPPING

EU* Orders up to £200 = £15

Worldwide* Orders up to £200 = £20

EU/Worldwide* over £200 = FREE SHIPPING

*International shipping outside the EU may incur customs and duty charges for which the customer will be liable

SHIPPING POLICY

Dispatch

We make every effort to deliver your goods in the shortest time possible. If your item is out of stock, or is going to be delayed in any way, we will contact you via email and offer you the option to cancel should you not wish to wait. 

Weekends, Mondays and bank holidays are excluded from processing and shipment times. You will receive an email with tracking information when your order has been shipped.

Delivery

Standard orders are processed once credit card authorisation and address verification have been obtained. Orders shipped via standard delivery typically arrive in 3 to 10 business days (excluding weekends & holidays). Please account for the 24 to 48 hour processing time needed after order is placed. 

COLLECT IN PERSON

While it is not possible to visit the gallery in person due to Covid restrictions, if there are items that you have seen in the gallery or on the website and would like to arrange to collect these in person. Please contact me by email, jo@joooakley.co.uk and we can arrange a suitable time for collection. 

RETURNS POLICY

We hope that you will love what you receive  from "She Rose", but if you are not happy with your purchase, please let us know within 24 hours of delivery, either by phone or email. Items should be returned in their original condition within 7 days for a full refund. 

 

Please ensure that the goods are in a perfect, saleable condition, in their original packaging, with invoice as proof of purchase.

 

Currently Returns should be sent to:

Returns, "She Rose", 165 Mortimer Street, Herne Bay, Kent CT6 8SR

We will issue a full refund to the card used when placing the order, excluding any delivery charges. Please allow up to 10-15 days for a full refund from the date we receive the goods. Please note: the cost of returning the goods and the safe return of goods is your responsibility. We therefore suggest you return items using a recorded delivery service.

"She Rose"

165 Mortimer Street

Herne Bay

Kent

CT6 5HE

jo@jooakley.co.uk

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